VOSA BUSINESS PLAN 2013-14

The government is committed to evidence-based policy development. Its aim is to advise and inform members of the House of Commons and of the House of Lords on air, rail and road safety issues. Chief Executive message The end of finds Driving Standards Agency DSA leaner, fitter, smarter and in good shape to deliver on some of the changes coming up over the next 2 years. Estates DSA will ensure its estate is fit for purpose in terms of buildings, facilities and amenities, is efficiently run and aligned to customer and business needs. DSA recognises that for novice drivers and riders the primary focus must be on being safe.

Since 1 January , if an offender has been disqualified for a period of at least 12 months for a relevant drink-driving offence, courts have been able to offer them the opportunity for referral to an approved drink- drive rehabilitation scheme course. Supporting delivery of our plan 6. Our plans for and 4. The team is leading on the increased take up of service by electronic channels and will continue to work closely with our customers to continuously improve and update these services. We will seek to align delivery of those tests to the needs and expectations of our customers, ensuring a robust and effective test is also accessible and cost effective. DSA recognises that for novice drivers and riders the primary focus must be on being safe.

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Driving Standards Agency business plan, 2013 to 2015

Increasingly, we will make new resources available online as well. Some of the other ideas being discussed as part of the Motoring Services Strategy are fewer agencies, more working with partners, sharing resources with public and private sector organisations and maximising the delivery of digital services to motorists buslness reduce costs and improve service. ICT and digital channel shift DSA intends that public and business customers, as well as all stakeholders, can conduct transactions, bookings and wider business matters effectively and reliably.

vosa business plan 2013-14

Bbusiness will seek to align delivery of those tests to the needs and expectations of nusiness customers, ensuring a robust and effective test is also accessible and cost effective. The existing contract, which has been in operation sinceends in September We are focussing on development of our staff who respond to first stage complaints to help resolve these first time round.

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The executive board monthly review of corporate risks provides guidance to managers on how to respond to risks they have identified.

We will continue to work closely with approved driving instructor stakeholders on implementation and the transition during to the new 213-14. Estates DSA will ensure its estate is fit for purpose in terms of buildings, facilities and amenities, is efficiently run and aligned to customer and business needs. We plan to complete consultation on our proposals to modernise the driver training industry in It is planned to improve driving examiner efficiency through the use of mobile devices and these will be continued to be developed and trialled and then rolled out to all examiner staff.

They also bysiness to transact with us at more convenient times of the day and at a lower cost.

We work with the contractor to ensure that all assessments are refreshed and up-to-date. Our CBT monitors will offer development, guidance and support to the industry.

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A single corporate equality and diversity team continues to husiness and lead on staff related equality and diversity issues across DfT. Demand for, and delivery of, services are susceptible to a number of external influences, including economic conditions and bad weather.

For motorcycle testing we expect a slight reduction in demand following a small surge inprior to the EU 3rd Directive that came into force on 19 January but then a return to the steady growth experienced since They should have confidence DSA will use and protect their information pkan data properly.

Any change to fees is likely to impact in at the earliest.

vosa business plan 2013-14

We aim to retain our global standard accreditation from the Customer Contact Association and contribute to the retaining of our Customer Service Excellence accreditation. DSA will also aim to strengthen its current social media presence – to communicate and engage with both customers and stakeholders on key areas such as the driving test and The Official Highway Code.

  MGT503 FINAL TERM PAPER 2013

DSA is committed to delivering its carbon reduction plan. Our strategic direction 4.

201314 A new approvals process for the drink-drive rehabilitation scheme was introduced in January opening vvosa the market place to those seeking to deliver the approved course.

This will ensure that DSA continues to meet the needs of our customers. This approach applies to the principles outlined in the government white paper on open public services, notably encouraging a diversity of supply, supporting small and medium enterprises, encouraging enterprise and providing greater choice for consumers.

We will continue to make progress in reducing energy and water use across all DSA sites. We recognise that our operations cause a number of significant environmental impacts and that we have a responsibility to ensure that new drivers and riders use the roads safely while minimising emissions.

We will continue to develop our knowledge of what works in delivering safer drivers through our own research, collaboration with other stakeholders and learning from international experiences.

vosa business plan 2013-14

We will lead the implementation of the recommendations of the Department for Transport led review of the motorcycle test. Waste is either weighed on site before transfer or we receive accurate management information from suppliers. We will work to deliver this once vsoa direction has been set. We will work on supporting existing service delivery and delivering ICT business change through the appointment of new contractors as a result of the need to replace the existing contract, which expires in December We continue to target the sites using the most water per capita and have approximately 10 significant queries under investigation.

Busineds this, fees for the practical driving test have remained unchanged plab and are likely to remain so until the financial year at the earliest.